Any time you’ve recommended a product to a friend, you’ve engaged in word of mouth advertising. Word of mouth advertising relies on personal recommendations to promote a product or service. Companies often rely heavily on word of mouth advertising to sell their product or service, because it produces good results at a very low cost.

Companies value word of mouth advertising for several reasons. First of all, if you tell someone how much you like a business, that word of mouth endorsement doesn’t cost the business any money. Magazine, television, radio and Internet ads can be expensive, but word of mouth advertising is usually free. The less money the business has to spend on advertising, the more profit they can make.

Word of mouth advertising is also valuable because it tends to produce good results. People are sometimes skeptical of standard advertising. Maybe the ad doesn’t appeal to them personally, or they feel like the company is trying to trick them into buying a product that they don’t want. A word of mouth testimonial from a friend can be trusted, and it’s more likely to produce results.

It is often said in business that any publicity is good publicity. That is because publicity is essentially word of mouth advertising. If someone hears something about a business, even if it’s something bad, they will remember the name. They will likely be curious about the business because of the news. This is word of mouth advertising at work. Any time someone hears about a company and what they sell from a friend or from a news story, word of mouth advertising is helping the company become more familiar to people.

Word of mouth advertising is often not controlled by the company. The only thing they can control is to offer a better service or product. Offering better service leads to more satisfied customers which in turn becomes the word of mouth advertisers of the same company.